Clogger Warranty
All Clogger products come with a lifetime warranty. We will replace or repair any garment with a defect caused by faulty material or workmanship free of charge.
Warranty claims will be evaluated based on whether the issue was caused by faulty material or workmanship or simply wear and tear from use.
Custom orders can not be returned unless the reason is a warranty return.
The first step is to Contact Us. We will request a description of the defect and photos.
If we determine that the problem is caused by faulty material or workmanship, we will pay shipping costs so the garment can be repaired and returned to you. Alternatively, we may simply replace the garment.
The decision whether to repair or replace garment is at our discretion.
Returns Policy
You can return items within 30 days of delivery for a full refund if the return is a result of our error. We'll pay the return shipping costs if this case.
If the return is because of your error, you can still return the item within 30 days for a full refund but you will need to organise and pay for the return shipping. The item will be inspected on return and you will be contacted if there is any issue with the condition of the product.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Shipping Information
All orders are shipped from us here in Invercargill, New Zealand.
Delivery Timeframes
We use DHL Express for all deliveries. Delivery times vary depending on your location, but are generally delivered within 5–7 business days.
Please allow an extra day or more for rural addresses.
Once your order has been shipped, you’ll receive a tracking email directly from DHL. If your parcel doesn’t arrive within the expected timeframe, please contact us and we’ll follow it up for you.
Shipping Costs
Orders over $300 CAD qualify for free shipping.
For orders under this amount, a flat rate of $30 CAD applies.